World Service for the Blind has announced training for a Call Center Specialist.
Offering impeccable customer service is critical for any organization or company hoping to create and maintain a loyal customer base. World Services for the Blind’s seven-week call center training program imparts a vast skill set upon its participants so that, upon graduation, they are prepared to take on the role of call center customer service representative with confidence.
Upcoming classes for the Call Center Specialist Program are scheduled as follows:
Class 1: August 3 - September 25 (final date to begin evaluation is July 6)
Class 2: September 28 - November 20 (final date to begin evaluation is August 31)
This training program is made possible by a grant from the Lions Club International Foundation (LCIF).
Learn more about World Services for the Blind including the other training programs and opportunities that they offer.
ForSight Vision’s Jennifer Zack will be presented with the William Van Essen Award from the Central Pennsylvania Optometric Society on May 2 at a banquet in Hershey.
Jennifer is a clinical director at ForSight Vision, specializing in low vision assessment and intervention, optical and non-optical aids training, and management of low vision services
She was selected for the distinguished award for her “outstanding work … in the field of Low Vision Rehabilitation.” The society says the award “honors individuals … who have significantly served the visual welfare of the public.”
The award is named for Van Essen, who was a pioneer in the field of Optometrics. She will now be nominated for a state-wide award.
Jennifer has worked with ForSight Vision for almost eight years, originally starting as the organization’s director of program services, but soon took an interest in the low vision aspect of the agency. She has a Master’s degree in Organizational Development from Shippensburg University, and earned her Master’s degree in Low Vision Rehabilitation from Salus University (formerly the Pennsylvania College of Optometry) in Philadelphia. She is a Board Certified Low Vision Therapist through the Academy for Certification of Vision Rehabilitation & Educational Professionals; one of only 27 clinicians across the state to have earned this certification in the field.
Jennifer has established off-site low vision rehab services between ForSight Vision and other local eye care practices, including May Eye Care Center in Hanover and Gettysburg Ophthalmology Associates.
A big thank you to the York New Salem Lions Club for their generous donation of $2,000.00.
The York New Salem Lions park cars ever year at the York Fair and use the proceeds to support ForSight Vision.
Shown in the Photo: York New Salem Lions Treasurer, Marlin Bollinger, presents check to ForSight Vision President, Bill Rhinesmith.
York Area Council of the Blind and ForSight Vision Partnered for White Cane Day
On October 15, 2014, staff of ForSight Vision assisted members of the York Area Council of the Blind to celebrate White Cane Day. The Council members went to York College and worked with students to demonstrate independent travel skills using a white cane.
In 1964, President Lyndon B. Johnson first proclaimed October 15th as “White Cane Safety Day.” The original purpose was a safety reminder to promote courtesy and special consideration to blind people who are navigating America’s streets and roadways. Since this first observance, White Cane Day has taken on greater meaning as a time to celebrate the self-sufficiency of people who are blind or visually impaired and their right to participate fully in society.
Pennsylvania’s White Cane Law states: “The driver of a vehicle shall yield the right-of-way to any totally or partially blind pedestrian carrying a clearly visible white cane or accompanied by a guide dog and shall take such precautions as may be necessary to avoid injuring or endangering the pedestrian and, if necessary, shall stop the vehicle in order to prevent injury or danger to the pedestrian.”
The York Dispatch was on hand for the event... click here for photos.
On August 25, 2014, U.S. Rep. Scott Perry toured ForSight Vision to learn about programs available to the vision impaired.
The Congressman was informed of the vision aids available to those with limited sight, as well as support programs, technology, and employment at ForSight Vision.
The emphasis of the visit was the capabilities of the vision impaired, not their disabilities. Bill Rhinesmith, President of ForSight Vision, conducted the tour.
Perry visited the shop area where visually impaired employees are working on a major project for the Library of Congress – the recycling of Talking Book shipping containers and the reformatting of the digital cartridges.
Thanks to Congressman Scott Perry for taking a tour of ForSight Vision.
We had nice media coverage for the event, as follows: